Privacy Policy

Last updated: January 2026

Dabbewaala (operated by AumAI Technologies, hereinafter referred to as "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Dabbewaala mobile application, website, and related services (collectively, the "Platform"). By using our Platform, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information that you provide directly and information collected automatically:

a) Information You Provide

  • Account Information: Full name, email address, phone number, and delivery addresses when you create an account.
  • Payment Information: Payment method details processed securely through our payment partner, Razorpay. We do not store your full card details on our servers.
  • Order Information: Your order history, dietary preferences, and feedback or ratings you submit.
  • Communications: Messages you send to us via customer support, email, or in-app chat.

b) Automatically Collected Information

  • Device Information: Device type, operating system, unique device identifiers, and push notification tokens.
  • Location Data: With your consent, we collect your GPS location to provide delivery services, show nearby kitchens, and optimise delivery routes.
  • Usage Data: Pages visited, features used, time spent on the Platform, and interaction patterns.
  • Log Data: IP address, browser type, access times, and referring URLs.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To create and manage your account on the Platform.
  • To process and fulfil your food orders, including delivery coordination.
  • To process payments securely through our payment partners.
  • To send you order updates, delivery notifications, and service-related communications.
  • To personalise your experience and show relevant kitchens and menu items.
  • To improve our Platform, services, and customer support.
  • To send promotional offers, newsletters, and marketing communications (with your consent).
  • To detect, prevent, and address fraud, abuse, or technical issues.
  • To comply with legal obligations and enforce our terms of service.

3. How We Share Your Information

We do not sell your personal information. We may share your information with the following parties:

  • Kitchen Partners: Your name, delivery address, order details, and phone number (if required for preparation queries) are shared with the kitchen preparing your order.
  • Delivery Partners: Your name, delivery address, and phone number are shared with the delivery partner assigned to your order.
  • Payment Processors: Payment information is shared with Razorpay to process transactions securely.
  • Service Providers: We work with third-party providers for cloud hosting (AWS), push notifications (Expo), mapping services (Google Maps), and communication services (Exotel) who may process data on our behalf.
  • Legal Requirements: We may disclose information if required by law, regulation, legal process, or governmental request.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

  • Remember your preferences and login sessions.
  • Analyse traffic patterns and Platform usage.
  • Deliver relevant content and advertisements.

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of certain features on our Platform.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit (TLS/SSL) and at rest.
  • Secure authentication using JSON Web Tokens (JWT).
  • Regular security audits and vulnerability assessments.
  • Restricted access to personal data on a need-to-know basis.
  • Secure cloud infrastructure hosted on Amazon Web Services (AWS) in India.

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Your Rights

You have the following rights regarding your personal data:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of your personal data, subject to legal and contractual obligations.
  • Opt-out: Unsubscribe from promotional communications at any time via the app settings or by contacting us.
  • Data Portability: Request your data in a structured, commonly used format.
  • Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting prior processing.

To exercise any of these rights, please contact us at dabbewaala@aumai.co.in.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We may retain certain information after account deletion for legitimate business purposes, such as fraud prevention, dispute resolution, and compliance with legal obligations. Order and transaction records are retained as required by applicable tax and financial regulations.

8. Children's Privacy

Our Platform is not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our Platform and updating the "Last updated" date. Your continued use of the Platform after changes are posted constitutes your acceptance of the revised policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Dabbewaala (by AumAI Technologies)