Refund Policy
Last updated: January 2026
At Dabbewaala (operated by AumAI Technologies), we are committed to ensuring your satisfaction with every order. We understand that issues can occasionally arise, and this Refund Policy outlines when and how refunds are processed.
1. When Refunds Are Applicable
You may be eligible for a refund in the following situations:
a) Wrong Order Delivered
If you receive an order that differs significantly from what you ordered (wrong items, incorrect kitchen, or substantially different from the menu description), you are eligible for a full refund or a replacement, at our discretion.
b) Quality Issues
If the food delivered is spoiled, stale, contaminated, or poses a health concern, you are eligible for a full refund. You may be asked to provide photographic evidence to support your claim.
c) Non-Delivery
If your order is not delivered at all and the order status does not reflect a successful delivery, you are eligible for a full refund. This includes situations where the delivery partner was unable to reach your location due to reasons not attributable to you.
d) Order Cancelled by Kitchen or Dabbewaala
If your order is cancelled by the Kitchen Partner (due to ingredient unavailability, capacity constraints, etc.) or by Dabbewaala (operational reasons), you will receive a full refund automatically.
e) Missing Items
If one or more items are missing from your order, you are eligible for a partial refund corresponding to the value of the missing items.
f) Significant Delay
If your order is delivered significantly beyond the estimated delivery time (as determined by our team based on the specific circumstances), you may be eligible for a partial refund or credit.
2. Refund Process and Timeline
a) How to Request a Refund
- In-App: Navigate to your order history, select the affected order, and tap "Report an Issue" or "Request Refund". Provide details and any supporting photos.
- Email: Send an email to dabbewaala@aumai.co.in with your order ID, a description of the issue, and any relevant photos.
- Phone: Call us at +91 90223 12554 during support hours (Mon-Sat, 9 AM - 6 PM IST).
b) Refund Review
All refund requests are reviewed by our team. We aim to resolve refund requests within 24-48 hours of submission. In some cases, we may contact you for additional information or evidence.
c) Refund Timeline
Once a refund is approved, processing times vary by payment method:
| Payment Method | Estimated Timeline |
|---|---|
| UPI | 1-3 business days |
| Debit Card | 5-7 business days |
| Credit Card | 5-7 business days |
| Net Banking | 5-10 business days |
| Wallet | 1-3 business days |
Refunds are processed to the original payment method used for the order. Actual credit to your account depends on your bank or payment provider.
3. Non-Refundable Scenarios
Refunds will not be provided in the following situations:
- Change of mind: If you simply change your mind about an order after it has been confirmed and preparation has begun.
- Incorrect address: If the order could not be delivered because you provided an incorrect or incomplete delivery address.
- Customer unavailability: If you were not available at the delivery address after the delivery partner made reasonable attempts to contact you.
- Minor variations: If there are minor variations in the food (e.g., slight differences in presentation or garnishing) that do not materially affect the order.
- Late reporting: If the issue is reported more than 24 hours after delivery.
- Abuse of policy: If we detect a pattern of excessive or fraudulent refund requests from your account.
4. Credits and Compensation
In some cases, instead of a monetary refund, we may offer:
- Dabbewaala Credits: Credits added to your account that can be used on future orders. Credits have no cash value and cannot be transferred.
- Discount Coupons: Promotional codes for discounts on future orders as a gesture of goodwill.
- Replacement Order: A fresh replacement of the affected items, subject to Kitchen Partner availability.
The form of compensation offered depends on the nature and severity of the issue.
5. Dispute Resolution
If you are unsatisfied with the outcome of your refund request, you may escalate the matter by emailing us at dabbewaala@aumai.co.in with the subject line "Refund Dispute - [Order ID]". Our team will review the case and provide a final resolution within 5 business days.
6. Contact Us for Refund Queries
For any questions or concerns regarding refunds, please reach out to us:
Dabbewaala Support
- Email: dabbewaala@aumai.co.in
- Phone: +91 90223 12554
- Support Hours: Mon - Sat, 9:00 AM - 6:00 PM IST